Paper Details

Purpose – The purpose of the research paper is to find out the effectiveness of Virtual Training Programs of Indian Society for Quality using approaches based on Quality Management ,Learning outcomes or Cowan approach and European Federation of Quality Management Model . Design /Methodology/Approach - Descriptive research design was used as data is captured using a Questionnaire .The Pre-Experimental Research Design one group pretest post test was used with a slight difference that the pretest perception of participants was also taken after the training .Another difference was that the perception of participants was recorded and not the test scores. Findings - Effectiveness as described by (Cowan) is the ratio of actual outcome to the possible ideal outcome .The output shows that the level of students has definitely improved and for 90% the expectations were fulfilled after the training but all were not at the same level .Participants have shared their opinion about the effectiveness of inputs like teacher , teaching methodology, instruction material and virtual platform and effectiveness of outputs such as learning .The difference in the final level of different participants may be because of difference in the level of the participants at the beginning of the training with respect to the topic taught ,different cognition with different teaching styles & difference in expectations etc. Practical implications – The paper lists three ways to assess effectiveness and some important inputs, outputs and process parameters to find out the effectiveness of the program. Originality/Value – Majority of the existing literature measures effectiveness of training programs based on accomplishment of learning outcomes and the focus on the inputs is rare .The desired outcomes are different with respect to different training programs hence the questionnaires were designed focusing on inputs ,process as well as outputs. The topics taught were of Engineering and Management and were application oriented.

Effectiveness, Diagnostic, Formative and Summative Assessment, Memory, Understanding, Reflective levels of teaching, Virtual Training