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ISSN Number:
2582-8568
Journal DOI No:
03.2021-11278686
Title:
A Study on Utilization of Modern e-banking Services by Users with Reference to Sangli City
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Cite this Article:
,
A Study on Utilization of Modern e-banking Services by Users with Reference to Sangli City, International Research Journal of Humanities and Interdisciplinary Studies (www.irjhis.com), ISSN : 2582-8568, Special Issue, February 2023 International Conference Organized by V. P. Institute of Management Studies & Research, Sangli (Maharashtra, India), Page No : 01-07,
Available at : http://irjhis.com/paper/IRJHISIC2302001.pdf
Abstract:
Digitization means the transformation of data and information into a digital structure with the reception of innovation. Banks are taking huge steps towards digitization in order to cope up with the competition and deliver the maximum services to its customers. Digitization saves time, effort, cost, and repetition of work. It streamlines process easily with the help of modern e-banking services. Present study is survey based on usage of modern e-banking services like- QR code, UPI payments, Google pay, Phone pay etc. Researcher’s objective is to identify usage and awareness of modern services provided by banks to their customer. The study concludes that, majority of respondents are utilizing modern e-banking services with its smartphone and there is good future for future technology like digital currency, block chain technology in banking sector. Along with modern banking services customers are too literate, aware and tech savvy.
Keywords:
Digitization, service delivery, streamline process, modern e-banking service, digital currency, block chain technology.
Publication Details:
Published Paper ID: IRJHISIC2302001
Registration ID: 20936
Published In: Special Issue, February 2023 International Conference Organized by V. P. Institute of Management Studies & Research, Sangli (Maharashtra, India)
Page No: 01-07
ISSN Number: 2582-8568
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